- For retail customers, customers have the right to return goods within 7 days from the date of receipt, provided that the goods are in 100% intact condition. All shipping costs will be the responsibility of the buyer.

- For agents and master agents: Upon becoming members of the company, agents and master agents have already used and experienced the company's products and have full knowledge of the products before making the decision to purchase for distribution. Therefore, agents and master agents will not have the option to return goods here unless the received goods are incomplete due to transport or do not match the order. In such cases, agents or master agents must provide relevant images and documents for return procedures. However, members who have received bonuses, purchase bonus points, gifts, or rewards from this transaction are obligated to return them to the company, and the company may retain or reclaim them.

- Return policy for agents and master agents: Distributors may request returns for products of equivalent value within 90 days from the date of receipt based on sales conditions, provided that the products are 100% intact. All shipping costs for returns will be the responsibility of the party requesting the return.

- Mona Beauties Company's products are 100% insured by the insurance company...